I’ve written about how dedicated social media analytics tools can benefit brands and digital marketers. There’s another type of tool that every brand should be using, a brand monitoring tool. When someone on the Internet writes something about a brand, a product, a service, or a person, it's called a mention. Mentions can be in status update, a question, or an article. Good social listening is essential to maintaining a healthy and responsive online presence. Brand monitoring tools are an essential part of that because they monitor the Internet for mentions of keywords that you define. Those keywords might be your name, your company’s name, or product names, or other keywords related to your industry. Discovering those mentions can show you what people are saying about your brand, its products and services, which, in turn, can help you respond. But brand monitoring software is not all about being reactive. Brand monitoring software can help you be proactive in many ways. In this article I’m going to tell you seven ways you can use brand monitoring to improve your online presence, community interaction, and digital marketing.
As an agency we work with a number of analytics tools, both web analytics, and social media analytics. We use Fan Page Karma for social media analytics, and Mention for tracking brand mentions. But we also need to keep tabs on competing solutions. We do this for ourselves in case something better comes along. We also do it for our clients who may need tools in different price points, or may need slightly different features. One tool we took a look at recently was Quintly. In this post we’re going to take a quick look at Quintly, tell you what it has to offer, and how it might help you improve your social media marketing.